Frequently asked questions
How do I know what a fragrance really is?
Every product page states its kind: inspired fragrance or original branded fragrance. A fragrance whose kind is not confirmed is not published. We issue no certificate of authenticity and do not claim to guarantee one.
What are the delivery times?
It depends on the delivery zone. Where an estimated time is known for a product or a zone, it is shown — on the product page and at checkout. We do not publish a guaranteed time.
How are delivery fees calculated?
Fees depend on the zone you choose and are shown in the summary before you confirm the order. No amount is added after confirmation.
Which payment methods do you accept?
Cash on delivery, cash on pickup, bank transfer and mobile money. For transfer and mobile money, the order is prepared once our team has verified the payment. No card payment is offered today: we would rather not display a method we cannot honour.
Can I return a product?
A sealed, unopened product can be the subject of a return request: write to us with your order number. Opened products are not taken back, for hygiene reasons, unless the fault is ours. Where a return period applies to a product, it is stated on its page.
Is my data used elsewhere?
No. We collect what is needed to process your order and keep you informed, nothing more, and we sell no data.