Returns

A fragrance is an intimate product. Our return rules follow the hygiene constraints that apply to beauty products, and we state them as they are.

Sealed, unopened products

They can be the subject of a return request: write to us with your order number. Where a return period applies to a product, it is stated on its page.

Opened products

They are not taken back, for hygiene reasons — unless the fault or the error is ours.

A fault or an error on our side

If the product you receive is faulty or does not match your order, we take it back and proceed with a refund or an exchange.

How to request a return

The Returns tab in your account lets you request a return and follow its status. You can also write to us with your order number and the reason. Your request is reviewed, and you are told what happens next.

Refunds

A refund is only announced once it has actually been recorded. While a request is under review it is shown as under review, not as refunded.